Structured Home Learning - SHL

PRIVACY STATEMENT

1. INTRODUCTION

Your privacy is important to us. At SHL we do all we can to protect your privacy and to make sure the personal data you give us is kept safe. This policy explains how we collect data, how we use and store that data and what it means for you.

2. WHO WE ARE

We are Structured Home Learning Limited, a limited company registered in England number 06664655. Our registered office is at Carnac Place Cams Hall Fareham PO16 8UY. We design and supply British curriculum materials to home-educating parents around the world.

3. WHAT INFORMATION DO WE COLLECT?

Information collected by SHL

We collect personal information when it is needed to fulfil a service for you, for example, when you send us an email enquiry or make an order. We collect the information you provide, which may include your name, email address, home address and telephone number.

You are not required to provide personal data to us, however, a decision not to provide personal data may affect our ability to provide the services you request. For example, we are unable to accept an order from you without knowing where and to whom to send the goods ordered. We have an extensive Frequently Asked Questions section on our website which will answer many questions you may have without your having to ask for a reply by email.

Information collected by visiting our website

When visiting the SHL website (structuredhomelearning.com) and our shopping cart site (shl-shop.com), we follow standard practices and may use features which collect your IP address and data on which pages you are visiting on our site. Similarly, as for many websites, we may also issue cookies to enable certain features to function properly, track traffic or improve user experience in other ways. Cookies place certain information on your device to allow this to happen. This allows us to tailor your experience to what we think you want to see.

Google Analytics Cookies

We also use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

Refusing or Deleting Cookies

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.

You may opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

You may also follow this link Google Ads Settings to opt-out of any Google Ad personalisation.

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    Information collected by SHL personnel

    As you interact with SHL personnel by email or telephone, there will be occasions where we will collect and store basic personal information which you have given to us. These details may be shared within SHL, but only for the purposes for which you gave the information in the first place.

    4. LEGAL BASIS

    We store and process data for the primary purpose of achieving our commercial purpose as set out in the Introduction of this Privacy Policy. The lawful bases for processing data are defined as:

    1. Consent: You have given clear consent for us to process your personal data for a specific purpose.
    2. Contract: The processing is necessary for a contract we have with you.
    3. Legal obligation: The processing is necessary for us to comply with the law.
    4. Vital interests: The processing is necessary to protect someone’s life.
    5. Public task: The processing is necessary for us to perform a task in the public interest.
    6. Legitimate interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party.

    We store the data you provide in cloud-based password-protected systems and/or in paper form stored in filing cabinets which are locked when not in use.

    When you make an order online with SHL you may choose to pay by credit or debit card. In this case, you will be transferred to our secure online payment processor, SagePay. SHL does not receive or store your credit card details.

    We require consent from you as to whether we may contact you via email to promote SHL products.

    5. WHAT DO WE DO WITH YOUR INFORMATION?

    Processing orders for curriculum materials

    Where you provide us with your personal details as part of an order for items in our catalogue, we will share these details with our couriers who arrange to deliver those items to you. We will store the details of your order at our shopping cart provider for the purpose of processing the order and to satisfy our legal obligations.

    Processing of requests

    We may use the personal data we collect to do one or more of the following:

    6. HOW AND WHERE DO WE STORE YOUR INFORMATION?

    How long we store your information

    We will keep your personal information only for as long as we consider it necessary to carry out each activity. We take account of legal obligations and accounting and tax considerations as well as considering what would be reasonable for the activity concerned.

    For example, we will retain details of orders placed for up to 10 years to meet tax and accounting requirements, but we will otherwise hold personal data only for 3 years.

    Security

    We ensure that we have in place appropriate controls to protect any personal data you provide. We ensure that access to personal data is restricted only to those personnel whose roles require such access and that suitable training is provided for these people.

    Where we store your personal information

    We store the data you provide in our cloud-based password-protected systems. Hard copies of personal data are stored in locked filling cabinets.

    We take all reasonable steps to ensure that your data is stored and processed securely, whether in electronic or hard copy formats, and is protected from unauthorised access, use or disclosure.

    7. WITH WHOM DO WE SHARE YOUR INFORMATION?

    Regulatory Bodies

    We may need to pass on information if required by law or by a regulatory body, for example, as part of an HMRC investigation.

    Third parties

    We may use third parties to carry out tasks on our behalf, such as posting emails through PACE.

    Some of our service providers may lie outside of the European Economic Area (EEA). Therefore, sometimes we transfer your data outside the EEA. These agents are bound by contract to protect your data and we remain responsible for their actions. For a copy of their safeguards, please contact us at info@structuredhomelearning.com or 01329 310 071.

    8. YOUR RIGHTS

    Current legislation provides the following rights for individuals in relation to their personal data:

    1. The right to be informed
    2. The right of access
    3. The right to rectification
    4. The right to erasure
    5. The right to restrict processing
    6. The right to data portability
    7. The right to object
    8. Rights in relation to automated decision making and profiling.

    To find out more about what these rights mean for you, please refer to the Information Commissioner’s website: https://ico.org.uk/

    Seeing your personal information, changing your personal information and consent

    preferences

    You can update your personal information and/or change your preferences on what you receive from us, including promotional materials, or how we contact you, by email, mail or phone at any time:

    Deleting your personal information

    You have the right to ask us to delete your personal data, to ask us to restrict our processing or to object to our processing of your personal data. You can do so at any time by writing to the Data Controller, SHL Ltd 29 Wickham Road Fareham Hants PO16 7EY. This right covers all data held by us whether centrally or by our contractors.

    Please note that we may need to hold onto data for legal reasons, e.g. financial information for auditing purposes. In these cases we will store the minimum data required and will delete it as soon as we are able.

    9. CHANGES TO THIS STATEMENT

    SHL will occasionally update this Privacy Policy. We encourage you periodically to review this Policy to remain informed of how SHL is protecting your information.

    This statement was last updated in July 2018

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